Communication module

Communication module was the first module in Best Programme. Before come to the class, I felt nervous, because I have no idea about this programme, then, after Madam Norliza dan Madam Farahiyah were introduced themselves, my nervousness going disappear. It is because Madam Norliza and Madam Farahiyah are very nice trainers and also friendly. Madam Norliza and Madam Farahiyah had explained and discussed with us on the topics of “Introduction of Communication” and “Communication Concept and Skills”.




Communication is the art of transmitting information, ideas, and attitudes from one person to another, either by verbal and non-verbal communication. 30% of total communication process is speaking, 45% of total communication is listening, 16% is reading and writing is only 9% in total communication process. Listening become an important part in communication skills. Have 3 step in listening process, which are hear, understand and response. Without a good listening skills, a communication can be consider fail, because the transmitting information or message process is the important part in communication.

Comunication can be classify into 2 types, either verbal communication or nonverbal communication. Verbal communication is communicating through sending and receiving messages with words (including writing and sign language). Nonverbal communication is understood through sending and receiving wordless messages. It is communicated through gesture, body language or posture, facial expression and eye contact.

My friends and I had done many activities in these 2 days such as grouping presentation on how we want to escape from island. The activities was done to brush up our confidence, and communication skills especially in English.